A delayed or canceled flight often spells a big problem that even the most seasoned traveler tends to deal with.
Although travel schedules are carefully arranged by airlines and airports so that users can travel comfortably and quickly, setbacks are unpredictable.
Normally companies usually give compensation when they are to blame for the delay such as mechanical problems, even the airlines can offer the payment of the hotel and meals during the delay time.
In contrast to foreign situations such as weather or airport conditions, an article published in The New York Times assures , so it never hurts to consult with the company's online application or request customer service advice on how to solve them.
Some experts suggest preventing inconvenience by flying in the morning, selecting certain airlines, or reviewing the company's performance in terms of punctuality , but few provide help while in the situation.
What to do with a delayed flight?
According to the federal Aviation Consumer Protection law of the United States Department of Transportation, airlines are required to provide a full refund if the flight is significantly delayed and the passenger chooses not to travel
The significant delay time is determined by each airline, so users should consult with the policies of the company they chose and analyze possibilities about taking the next flight or requesting a refund.
If you choose to travel, the airline is responsible for placing passengers on another flight with available seats.
Passengers who choose to travel on upcoming flights are not entitled to federal law delay compensation, although each airline may offer it if the delay was their fault.
For example, American Airlines is responsible for making hotel reservations that last the time of the delay or placement on a new flight; JetBlue gives compensation of $ 50 and $ 200 for flights with delays of three hours or more.
On the other hand, if the flight was booked through travel apps , they are the ones that should solve the problem, so passengers should contact the service first.
What to do if the flight is canceled?
In the event that the flight has been canceled by the airline , passengers must be accommodated on a later flight if they choose to continue their journey.
If passengers decide to continue with their travel plan despite the cancellation, they should approach the agents at the boarding gate or customer service desk to inquire about travel options with other partner airlines or to check for locations. on the next flights of other airlines.
The passengers who choose not to travel, are entitled to a full refund, as specified by the federal law.
Likewise, if the flight to which they were assigned has several stopovers , the airline is obliged to return the unused part of the flight to them as a refund .
Many companies do not tend to adhere to the law and prefer to offer valid travel credits or coupons within the same year in which they were issued, so it is important that the passenger knows their rights and press the company to give them the refund in cash.